Frequently asked questions
WHY DO I NEED TO ORDER SEPERATE DAY AND EVENING INVITES
Day and evening guests will require different times on their invitations and because we work with professional printers to create our quality stationery the day and evening invites need to go through the print run seperately.
IS THE STATIONERY PROFESSIONALLY PRINTED OR MADE AT HOME
Quality is a priority at Ink & Seal from design through to print so we work with professional printers. That also means we can offer varied textures and finishes, please get in touch if you'd like to discuss this further.
WHY IS THERE A MINIMUM QUANTITY REQUIREMENT
Because we work with professional printers the cost per item decreases as the quantity increases. This is why we offer a discount when ordering a quantity over 100 and our online prices are set for quantites over 50. Please do get in touch if you'd like to discuss other quantities.
CAN I ADD EXTRA INFOMATION TO MY INVITES
Ink & Seal's folded invites have room on the inside page for any extra info you'd like to include. If you require further infomation to be added to your design please get in touch and we'd be happy to discuss.
DELIVERY & TIMING
Orders, under normal circumstances and circumstances within our control, will be responded to within 1 working day by email requesting confirmation on your words for the design. If you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please email us firstname.lastname@example.org. The design proof will be emailed to you within 5 working days once we have received your words for the design. Please spell check your wording and triple-check that all your details are correct before approving the artwork (to be sent to print). If any mistakes are found after the artwork has been approved and sent to print, you will be charged printing costs for the reprint. Delivery will then take 5-10 working days from your approval to print the design proof. You will be advised of any delay or if the item is not available. Please note that we are unable to offer tracking for Europe & International dispatches beyond UK borders and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact.
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please note that we have no control over these delays and charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
CHANGES TO YOUR DESIGN PROOF
Change requests to your design proof may take a further 5 working days and depending on the complexity of the changes, they may incur an additional fee. Please consult with your designer via email.
You may cancel your order at any time as long as a personalised design proof hasn’t been created, you will be refunded in full. If a designer has already personalised and created your design proof then we can only refund you 50% of the amount paid. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
If you would like to make a return, please contact us before sending anything. Due to the nature of personalised products and digital downloads we will only accept returns on these if they are defective goods and were logged as faulty on receipt to the courier, we will require photographic proof. We will process a refund due to you within 30 days of the day you gave notice of the faulty goods. In this case we will refund the cost of the product in full, not including postage costs. You will be responsible for returning the items to us. Products are made to order and Ink and Seal can’t offer a money back guarantee. Buyers are responsible for ensuring good ar returned in their original condition.
CAN I USE MY OWN PICTURE/PHOTO
Yes, please send us a high resolution file of your image. If you supply Ink and Seal with an image to use in a design, it is your sole responsibility to ensure that the image is copyright free or that the copyright is owned by yourself. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.
Printed images and designs may vary from the ones viewed on your computer. We will do our best to ensure a close match.
Please spell check your wording and triple-check that all your details are correct before approving the artwork (to be sent to print). If any mistakes are found after the artwork has been approved and sent to print, you will be charged printing costs for the reprint.