Please read the terms and conditions prior to purchase from Ink and Seal.
Any purchase made is deemed acceptance of these terms.
TERMS OF SALE
All prices are quoted in UK Sterling.
Payment will be debited from your account at the time of purchase, or soon thereafter.
All products are subject to availability and we reserve the right to withdraw products at any time and/or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to the design of your orders proof and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order. Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media. Products may differ slightly from product imagery but are a result of the personalised nature of these products. Please note that due to the bespoke nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty.
If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.
DELIVERY & TIMING
Orders, under normal circumstances and circumstances within our control, will be responded to within 1 working day by email requesting confirmation on your words for the design. If you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please email us firstname.lastname@example.org. The design proof will be emailed to you within 5 working days once we have received your words for the design. Delivery will then take 5-10 working days from your approval to print the design proof. You will be advised of any delay or if the item is not available. Please note that we are unable to offer tracking for Europe & International dispatches beyond UK borders and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact.
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please note that we have no control over these delays and charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
CHANGES TO YOUR DESIGN PROOF
Change requests to your design proof may take a further 5 working days and depending on the complexity of the changes, they may incur an additional fee. Please consult with your designer via email.
You may cancel your order at any time as long as a personalised design proof hasn’t been created, you will be refunded in full. If a designer has already personalised and created your design proof then we can only refund you 50% of the amount paid. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
If you would like to make a return, please contact us before sending anything. Due to the nature of personalised products and digital downloads we will only accept returns on these if they are defective goods and were logged as faulty on receipt to the courier, we will require photographic proof. We will process a refund due to you within 30 days of the day you gave notice of the faulty goods. In this case we will refund the cost of the product in full, not including postage costs. You will be responsible for returning the items to us. Products are made to order and Ink and Seal can’t offer a money back guarantee. Buyers are responsible for ensuring good ar returned in their original condition.
SECURITY & PRIVACY
We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site. On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers.
This website and its content is under strict copyright of Ink and Seal. You may not modify or replicate any item in any way without permission. You are not permitted to copy, distribute, alter or tamper with any material contained in this website.
If you supply Ink and Seal with an image to use in a design, it is your sole responsibility to ensure that the image is copyright free or that the copyright is owned by yourself. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.
The information contained in this website is for general information purposes only. The information is provided by Ink and Seal and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Ink and Seal takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Printed images and designs may vary from the ones viewed on your computer. We will do our best to ensure a close match.
We reserve the right to amend these terms and conditions at any time.This does not affect your statutory right. Law and Jurisdiction Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.